Application Administrator
Assisted Troubleshooting - Root Cause Analysis for Application Failures
The Business Problem
Users report connection failures on an internal application. The health score has dropped, but the root cause could be anywhere: virtual service configuration, pool health, SNAT pool exhaustion, Service Engine resource pressure, or upstream network issues. Traditional troubleshooting requires manually checking 700+ telemetry points across multiple layers - with no guarantee of finding the actual root cause before end-users escalate further.
How Zenera Solves It
Intelligent Assist execution:
- 1Comprehensive telemetry sweep: Analyzed 718 telemetry points across all infrastructure layers simultaneously - no manual layer-by-layer navigation required
- 2Root cause disambiguation: Identified SNAT pool exhaustion as the actual root cause, distinguishing it from the pool health issue which appeared more obvious in the dashboard
- 3Temporal correlation: Connected the connection failure timing (08:47 UTC) to the batch job execution window (08:45 UTC) - a cross-system correlation that would not be visible in any single log source
- 4Tiered remediation: Delivered immediate, short-term, and long-term remediation addressing both the symptom and the architectural pattern that will cause recurrence
Time to root cause
1 minute (vs. 2-4 hours manual investigation across multiple dashboards)